Veeva Support Specialist

Southern Star Research is a leading Australian, full service CRO headquartered in Sydney, Australia. We specialise in providing clinical research services to a range of clients across the pharmaceutical, medical device and biotechnology markets in Australia, New Zealand and Asia Pacific Region.

We recognise that attracting and retaining excellent staff is the key to developing a high quality CRO and providing our Customers with the best service possible. We greatly value the contributions our staff make to our clients’ projects and to the Company. Southern Star Research’s culture is focused on fostering and maintaining a positive, professional and productive work environment.

Due to continued growth and a strong project pipeline, we’re looking for a talented full-time Veeva Support Specialist to join our team remotely in either the Philippines or Malaysia. We are seeking an experienced Subject Matter Expert (SME) in Veeva Vault Clinical Trial Management System (CTMS) and eTMF to support the ongoing success of our clinical operations. In this key role, you will take ownership of the system’s configuration, maintenance, compliance, and user support, ensuring our trials run smoothly and efficiently.

If you’re interested in joining an innovative, exciting, Australian owned CRO, we’d love to talk to you.

About The Role

Reporting to the Head of Clinical Operations, you’ll be responsible for:

• Lead the setup, configuration, and ongoing management of Veeva Vault CTMS and eTMF systems;
• Oversee user roles, permissions, and workflow configurations to meet evolving project needs;
• Support study teams with document management processes and ensure regulatory compliance;
• Monitor TMF for completeness, accuracy, and audit readiness;
• Manage document upload, classification, indexing, version control, and QC review processes;
• Maintain high standards of data integrity and ensure reconciliation across systems;
• Provide user training, technical support, and system troubleshooting as the first point of contact;
• Collaborate with study teams to ensure timely and complete filing of trial documents;
• Develop and maintain SOPs, work instructions, and training materials;
• Coordinate system-related tasks such as archiving and report configuration;
• Identify and drive continuous improvements in processes and system usage;
• Assist with integration between Veeva Vault and other clinical applications;
• Partner with IT teams and Veeva support to resolve system issues and improve interoperability; and
• Perform any additional responsibilities as assigned.

Does this sound like you?

To be successful in the role, we’re looking for candidates with:

• Minimum 3 years’ experience working with Veeva Vault CTMS and eTMF within a pharmaceutical company or CRO focused on clinical trials. CRO experience is preferred;
• Experience in clinical trials and a good understanding of GCP and regulatory requirements;
• Excellent interpersonal, planning and communication skills with the ability to work in a dynamic environment with competing projects and deadlines;
• High degree of computer literacy specifically experienced in Word, Excel, Power Point, Outlook, Web-Browser applications and capable of learning new systems; and
• Appropriate tertiary qualifications in the medical, pharmaceutical or healthcare disciplines (MSc or PhD is highly desirable).

Why Southern Star Research?

Southern Star Research is a growing business within the Asia Pacific region and this is an ideal opportunity for someone who is looking to contribute towards our expansion into the APAC region. Southern Star Research are also proud to be certified as a Great Place To Work in Australia!

We Offer

• An attractive remuneration and benefits package;
• Genuine work-life balance (we appreciate you have hobbies, family and a personal life outside work);
• We value flexibility, and we welcome a discussion on what might work for you to meet your work/life commitments and support your wellbeing;
• Career stability and security and more!

We’d love to connect with you!

Don’t have the all the requirements of this role, but still interested? Please still apply!

Inclusivity, Diversity and Equality

Our commitment is to create a safe and inclusive environment that celebrates the diversity of our employees with their diverse perspectives, backgrounds and cultures.

We commit to an inclusive recruitment process and equality of opportunity for all our job applicants.

Please note that only successful candidates will be contacted.