Southern Star Research respects your privacy and takes all reasonable care when dealing with personal information. As an Australian company we are bound by the Australian Privacy Principles (APPs) stated in the Commonwealth Privacy Act 1988, which regulates how we may collect, use, disclose, store and process personal information and how individuals may access and correct personal information held about them.
In addition to these privacy laws, our industry is governed by internationally enforceable Clinical Trial requirements (ICH Good Clinical Practice and ISO 14155 Clinical investigation of medical devices for human subjects – Good clinical practice) and the Australian ethical framework (NHMRC National Statement) as well as other international regulations in the countries in which we operate with regard to the use, protection and security of personal and sensitive information obtained from clinical trial participants.
Personal information is information or an opinion (including within a database), which identifies or is capable of identifying an individual, including, employees, third party vendors, health professionals and participants or volunteers involved in clinical trials. Information may include name, identification number, location data, online identifier or one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of a natural person. Sensitive information is information or an opinion (including within a database) about an individual’s health, genetic and biometric information as well as information about an individual’s race or ethnic origin, political opinion, membership in a political association, professional or trade association or trade union, religious beliefs or affiliation, philosophical beliefs, sexual preference or practice or criminal record.
In the course of our usual business practices, Southern Star Research will collect, use, disclose, store and process personal and sensitive information about individuals. We will only collect this information by lawful means and use information for specific purposes relevant to our service provision.
All personal information will be used for the purpose for which it was obtained, a secondary purpose that is directly related to the primary purpose, with your consent or where required or authorised by law.
An individual may remain anonymous or use a pseudonym when dealing with us; however, in some cases if an individual does not provide us with the information requested, the company may not be able to provide the goods or services that he/she is requesting.
We take steps to ensure that the personal information we manage is accurate, up to date and complete. These steps include maintaining and updating personal information when we are advised by individuals that their personal information has changed and at other times as necessary.
We take our responsibility for the personal information we manage very seriously. Southern Star Research uses technical precautions and has implemented business processes to protect your personal information from misuse, loss, unauthorised access, modification and disclosure.
If we become aware of any breach of privacy, we will take reasonable steps to notify the affected individual and take measures to mitigate it. All breaches will be documented in writing and reported to any applicable supervisory authority in accordance with the local reporting requirements as defined in the regulations from where the information was obtained.
When personal information is no longer required, it will be destroyed or returned in a secure manner.
If an individual requests access to the personal information we hold about them, or requests that we change that personal information, we will allow access or make the changes unless we consider that there is a sound reason under the Privacy Act, or other relevant law to withhold the information.
If we do not agree to provide access to personal information, we will provide a reason in writing and the individual may seek a review of our decision or may appeal our decision through the Office of the Australian Information Commissioner.
For further information, or to request access to or make changes to personal information we hold at Southern Star Research, please contact our Privacy Officer at:
Telephone: +61 (0)2 9011 6266
Post: Privacy Officer, Southern Star Research Pty Ltd
PO Box 52
Gordon, NSW 2072, Australia
HRP 003, v2.0 Effective 01JUL2021